Knowledgebase: Returns
How can I get a refund if I am not satisfied with the product?
Posted by Anne Murrey on 27 June 2008 01:21 AM

To obtain a refund, you must contact our office for a Return Merchandise Authorization Number. 

You will need to Submit a Ticket with the subject line "Return Merchandise" to obtain a Return Merchandise Authorization Number (RMA).
When submitting a ticket, please provide the following information:  your name, email address, and phone number - along with the name of the product/package you want to return.  If you have your order number and the date you ordered, please include them on your ticket.  This will help us locate your order faster.  
 
If your request to return comes in within the money-back guarantee offered with your particular package, one of our team members will get back to you with a RMA number and return instructions.
 
Our return center will not process returns that don't have a RMA Number written on the box.  This is the only way we can reliably track the returned product back to you and refund the money to the correct account.   
As soon as our return center receives your return shipment and inspects the contents of the box, we'll refund the purchase price (less any shipping and handling charges) within 2 to 5 business days.  We'll send you email to let you know that we've processed your return.

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